Complimentary Shipping Australia wide orders $75 & over Complimentary Shipping Australia wide orders $75 & over
Contact
info@mellicosmetics.com

FAQ

Are you an Australian Company ?

We are proudly an Australian owned & family run company since 2005. So we really do a Happy Dance when your order comes in.

Are you Cruelty free ?

We pride ourselves on being Cruelty free.

Are your products Vegan ?

Where a product is Vegan it will be stated in the product description. We are aiming to have vegan formulations across our whole brand where we can in the future.

Where are your products made ?

We work with the best cosmetic labs around the globe. From Australia, USA, Canada , Korea , Malaysia , Italy & Germany.

Do you have first time customer discount codes ?

We sure do for your first order enter WELCOME in the discount box in your cart/checkout to receive 10% off your first order

How long does it take for my order to leave your warehouse ?

We love to ship your order out as quick as we possibly can. If we are able to, we will send it out the same day as it comes in & have fun doing it !

Generally orders are shipped within 24-48 hours. Orders ship Monday to Friday through Australia Post. Custom Blend Foundation Refills can take 7 working days to process. For more shipping information visit our SHIPPING PAGE

Where does my order leave from ?

We are based on the Central Coast of NSW, 1 Hour North of Sydney.

I have ordered a Preorder product how does this work ?

Preorders are shipped once they arrive in our warehouse - then you will receive an email with a tracking number. Preorders are generally offered on a  best selling product that sells out quickly.  For an estimate of when your preorder will ship check out the ETA date on the preorder product page. Please be aware orders containing a preorder will only ship complete- not in separate parts.