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The Ins & Outs of a Custom Blend Foundation Refill- FAQ
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The Ins & Outs of a Custom Blend Foundation Refill- FAQ

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If you're reading this the chances are you already have had your very own melli Custom foundation blend created.

We get so many questions about ordering a refill i thought it was well & truly time that i address your questions in one easy accessible place.

First of all who can order their refill on the site ?

That would be anyone who has had their original custom blend foundation blended at Kotara, Terrigal or Erina.

If you have had your blend created anywhere else you will need to order your refill directly through that location.

So firstly to order you can do one of two things. Click on the clickable image on the home page that says Need a Refill ? Or go to the tabs at the top of the page and you will find Custom Blend with a drop down menu REFILL - just click on this to take you to the refill ordering page.

Then its as simple as clicking Add to Cart & going through the Checkout.

We match up your name and mobile number you have ordered under to your recipe card to ensure you receive your personal blend.

If you would like to save on shipping just spend $100 or over to receive FREE shipping Australia Wide. Some melli custom blend clients do this by stocking up on 2 refills to keep them going or spoil themselves by throwing in an extra product or two to refresh their makeup bag.

Afterpay is now also an option which allows you to pay off your order over 8 weeks

We have recipes on file that date back to 10 years ago & skin does change over the years so if you find that your blend is a little dry these days or even needs warming up please PM us on our Facebook page melli cosmetics or email us through the website to let us know so that we can make adjustments for you.

You are usually looking at a 5 business day processing time. Sometimes we can get your refill out same day ( depending on our order workload ) If processing time is longer than 5 business days ( holiday closures and sale times ) this will be mentioned on the Refill add to cart page.( please check before ordering if you are in a hurry for your refill ) 

If you find you have a question that i haven't covered here. Id love to hear from you !

Love melli